My website is not a burden anymore. It's taken away that administrative stress of having to do something that I'm not equipped to do. The process of designing the site was very collaborative. We met and had conversations, and he really looked into who I am and what I'm trying to achieve. That part of the process can take a long time if the person you're working with doesn't take the time to understand you. He knew the right questions to ask so we got to a format and design very quickly.
Karen Farbridge and Associates
Northern Village was invaluable to us. No one at the Society is overly ‘tech savvy’. I would be better characterized as ‘tech challenged’. We needed to be led by the hand through software selection, website design and content loading. Northern Village bent over backwards to help us out. They completed the work on time and on budget. We have received many compliments on the new website and experienced a noticeable spike in new members following the launch of the website.
The Stanley Thompson Society can’t thank Arni and team enough for their tremendous help and patience. I would enthusiastically recommend Northern Village to any organization with similar needs.
Stanley Thompson Society
We are a small business who were looking to make our website current and accessible. We chose Northern Village to help update our site as they came highly recommended from other satisfied clientele. We were not disappointed!
When you work with Northern Village you get the sense they are committed to their business, which makes us confident that they will be around to support us when our website needs updating/changing in future years.
Grand River Physiotherapy
NV made our website painless. It looks good and functions well. The value proposition is great service, cost effective, and a good turn around.
We had to all of a sudden move an existing webpage to get Google search results working. Over the course of a weekend NV took time out to work with me on it so that by Monday morning everything was working perfectly. It was above and beyond. When we created the site, they sat down with me and mined my knowledge of what I really wanted. They really put heart and soul into the design, they understood me, and the results were seamless.
We moved to home delivery during the Covid-19 pandemic, and NV was very quick in helping us to ensure that everything was up and running, figuring out shipping and other needs. It’s great to have a person to call directly when we need something custom. We’re very satisfied with the customer service.
Arni has put his heart and soul into the company. As a long time Chamber member, I have been happy to refer him to other members and have received positive feedback from them. He's easy to talk to and always responsive. He’s also into continuous improvement and certifications. He’s managed a good business in a competitive market for many years.
Guelph Chamber of Commerce
Northern village is our go-to for migrating or setting up a website quickly and enabling the owners, users or staff to easily, actively manage the content.
The value add for me is that I don't have to worry about the website. It's a turn key solution. NV handles all the updates and patches, and the domain hosting, and makes sure everything's working. The owner has a breadth of knowledge so he can provide broad strokes and specific details to address whatever need I have. It's a one stop shop.
They listened to us and gave us suggestions about what the site should look like. Then they were very responsive to our suggestions. I felt like they heard and understood what we needed, and gave us what we were asking for.
We needed something quite unusual and were having difficulty getting all the parts to function. We needed a custom calculator to work out pricing and unusual currency conversions. Arni had to be fairly creative in the way he used what was available through Shopify to come up with what we needed. It was a challenge but he made it work. Being able to figure things out is a selling point, and he responds to requests in a timely way, so customer service is excellent
Upper Canada Stretchers
I’ve recommended many clients to Northern Village. Arni is such a relationship builder. He connects to so many people, and is therefore able to really understand what people want. I like the website platform and think its versatility is great. I could always get in touch with Arni and he would make it do whatever I wanted. He's always been very quick to respond.
Their support and accessibility is very good. When I break stuff, Arni just fixes it. I really like him and know he does awesome work.
Flow Office Wisdom
What I've appreciated as a charitable organization is that they provide a solid, basic and well-priced website. I find the platform simple and easy to manage. There were a couple of times we had problems and Arni was able to provide immediate customer service. I thought he was a great listener, understood what the needs were, and was relaxed and easy going to work with, not too technical. It felt like we were speaking the same language.
United Way Guelph
The owner’s eager to get it right and make sure the customer's happy, at a price that's reasonable, especially for a charity. It feels like he's part of our extended family at the Children's Foundation, and truly cares that we do well. He's always quick to respond and makes us a priority. He's helped us tremendously over many years, including designing a user-friendly online system for families to apply to our Free to Grow Program.
, Program Director
Children’s Foundation of Guelph and Wellington