The solution

Northern Village undertook a thorough review of the existing management system for the Access to ID program. This included:

• Review the current ID Software Applications in detail
• Analyze current data structure to ensure all information will be in new application, and ensure it can be ported over when the new application is done
• Create the ID Request Management System including:
  
  • Manage application requests, including its status, and all communication including government responses, and client inquiries
  • Track if the ID is going to be picked up at a remote location
  • Store documents related to the request
  • Report on the use of the system
  • Devise and execute data migration, including OLE objects and attachments of over 20,000 records.
• Create ID Safe system for the storage of ID including:
  • Using webcam for photo of client to ensure their identity when picking up ID
  • Save all ID that is stored as separate items
  • Record all ID that is checked out, and keep as a transaction record
  • Ability to add notes
• Have the ability to see overview of client activity
• Test after each component is complete.
• Train staff on the use of the software, and the ability to train clients on the use of the system
• Start testing, running new system in parallel.

Northern Village programmed the software in Ruby on Rails, ensuring that it works of all screens and accessiblity devices.